General FAQ about the go-e purchasing process Purchase My order is incomplete or incorrect. What should I do? Read More Please contact us via our e-mail address [email protected] and include a copy of the invoice. Payment What payment options can I use when buying a charger? Read More We offer Prepayment, banktransfer and credit card.Resellers can have other payment possibilities. Shipment What are the shipping costs? Read More Shipping costs depend on country, product and ordered quantities. For private customers, they normally amount to € 12.- Can I check the status of my shipment? Read More Once your order has left our warehouse, you receive a tracking number via email that allows you to check the status of your delivery. Which logistics partner are the products shipped through? Read More Parcels to Austria are shipped with GLS and parcels to other countries with UPS. Depending on order-quantities, resellers may receive their orders through other logistic partners. Warranty How long do I have warranty on the charger? Read More End customers can claim their warranty rights up to 2 years. Return Read More Please contact us at: [email protected]. Do not forget to indicate your address. We are required to put it on the return-label. Special Questions about go-e products? Have a look to the FAQ on the respective product pages go-eCharger HOME+ or ONwheel.